FAQs

Account & Access

What does the free trial include, and how long does it last? Is a credit card required?

The Free Trial provides access to MYRA for two weeks, allowing you to explore all platform features and access complimentary Reports so you can experience the value of our services. No credit card is required to register. Please refer to the site's Terms & Conditions for more details.

What is the difference between PayPerUse, FreeTrial and Subscriber – which one is right for me?

Pay Per Use allows you to pay for each Business Report individually. The Free Trial offers temporary access for evaluation purposes only, while the Subscriber plan provides full access through an annual subscription. Contact your Sales Consultant or email email Greece: MYRAcare.gr@icapcrif.com, Romania: myracare.ro@icapcrif.com, Bulgaria: myracare.bg@icapcrif.com to find the option that best suits your needs.

What do I need to access the MYRA platform?

To access MYRA, you can create a Free account to see basic functionalities of the platform, or you must have an active ICAP CRIF contract with a registered ID and password. Our Customer Care team will set up your credentials and send them to you via email.

Account & Services

What are your support hours and communication channels (phone/chat/email)?

The Customer Care team is available via email at Greece: MYRAcare.gr@icapcrif.com, Romania: myracare.ro@icapcrif.com, Bulgaria: myracare.bg@icapcrif.com and by phone at +30 210 7200 050 on business days (Monday to Friday), excluding public holidays, from 9:00 AM to 5:00 PM.

What is the process for filing a complaint or escalating an issue?

If you have a complaint, please contact Customer Care at email Greece: MYRAcare.gr@icapcrif.com, Romania: myracare.ro@icapcrif.com, Bulgaria: myracare.bg@icapcrif.com and provide detailed information about the issue. If the matter cannot be resolved satisfactorily, it will be escalated to the appropriate responsible person for further review.

Business Reports

In which language and format is the report delivered?

Reports are typically delivered in PDF format and are available in English and the customer's Local language (GR,RO,BG), depending on the product.

Which countries/markets do you cover?

MYRA provides business information covering Greece, Cyprus, Bulgaria and Romania, as well as a wide range of international markets through its exclusive partnership with Dun & Bradstreet. Contact us at email Greece: MYRAcare.gr@icapcrif.com, Romania: myracare.ro@icapcrif.com, Bulgaria: myracare.bg@icapcrif.com to discuss coverage that matches your business needs.

Payment

How can I purchase a report or subscribe to your services?

You can create an account to simply buy business reports or subscribe for full access. Payments are made exclusively via PayPal directly on our website. However, if you prefer an offline purchase, you may contact our Customer Care team for assistance at email Greece: MYRAcare.gr@icapcrif.com, Romania: myracare.ro@icapcrif.com, Bulgaria: myracare.bg@icapcrif.com.

Is PayPal the only payment method available?

Online purchases are processed exclusively via PayPal. If you prefer an alternative method, you may contact our Customer Care team at email Greece: MYRAcare.gr@icapcrif.com, Romania: myracare.ro@icapcrif.com, Bulgaria: myracare.bg@icapcrif.com, to arrange an offline transaction.

PayPal Payments

Are there any additional fees when paying via PayPal?

We do not charge any additional fees for PayPal transactions, but PayPal may apply standard currency conversion fees if you are paying in a different currency.

Do I need a PayPal account to make a payment?

No, PayPal allows you to pay using a credit or debit card without creating an account. Simply select “Pay with Debit or Credit Card” on the PayPal payment page.

Is PayPal a secure payment method?

Yes, PayPal uses encryption and fraud protection to ensure secure transactions. Your financial details are never shared with us.

Security & Supported Browsers

How do you ensure the security of my personal information?

We prioritize the security of your personal information by using advanced encryption technologies and secure servers. For more details, please refer to our Privacy Policy on the website.

What is your cookies policy?

For complete information about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy, available on our website.

Which web browsers are supported on MYRA?

The MYRA site has been tested and is fully compatible with the following browsers: Microsoft Edge, Google Chrome, Mozilla Firefox, Safari, Opera. The site is fully functional on PCs and tablets, while smartphones might experience some issues.